Terms and Conditions

1. Acceptance

By creating an account or using Kubo, you agree to these Terms and acknowledge Kubo's Privacy Policy. The service is operated by CV CERDAS BERSAMA TEKNOLOGI, Pontianak, West Kalimantan, Indonesia. Official contact: support@hikubo.id.

2. Kubo service

Kubo is a WhatsApp-first business operations assistant and web control room for setup, rules, audit, billing, Kubo Chat, and business modules. Kubo helps read approved reports, create drafts, explain sources, and ask for confirmation before important changes are saved.

3. User authority

You represent that you have authority to create or manage the business, invite members, connect WhatsApp accounts, choose groups/senders, and process employee, customer, vendor, and business data you submit to Kubo.

4. Account responsibility

You are responsible for securing your account, password, devices, and Google/Firebase access. Contact Kubo promptly if you find unauthorized access or important data errors.

5. WhatsApp, channels, and permission

You are responsible for obtaining necessary permission from the business, employees, admins, groups, or senders before connecting WhatsApp or approving message sources.

You must also comply with WhatsApp/Meta terms and applicable communication, employment, personal data, tax, and business laws.

6. Prohibited use

• Processing personal data without authority or required permission.
• Using Kubo for spam, fraud, malware, scraping, privacy violations, or illegal activity.
• Attempting to break, disrupt, reverse engineer, or bypass Kubo's action gate, billing, authorization, or security.
• Submitting data you have no right to process or that violates another party's rights.

7. AI and business decisions

Kubo may create drafts, classifications, summaries, recommendations, and automations. AI output may be wrong or incomplete and must be reviewed by an owner or admin before important decisions.

Kubo is not legal, tax, accounting, investment, or other professional advice. Kubo does not guarantee profit, tax compliance, payroll accuracy, stock accuracy, or business outcomes.

8. Business data

You retain rights to business data you submit. You give Kubo a limited license to host, process, secure, analyze, display, and transmit data as needed to provide the service.

9. Billing and payment

Paid plans, trials, add-ons, and usage limits follow the pricing shown in-product or in a written offer. Payments may be processed through Midtrans or another configured payment provider.

Access may be limited if payment fails, a trial ends, or the subscription is inactive. Cancellation follows the available billing flow or support process.

10. Termination and account deletion

You may stop using Kubo or delete your account from Settings. Account deletion is destructive and requires email confirmation.

Kubo may suspend or terminate access for security risk, unlawful use, unpaid billing, or serious violation of these Terms.

11. Third-party services

Kubo connects with third-party services such as Firebase/Google, WhatsApp/Meta, Midtrans, AI providers, hosting, and monitoring. Those services may have their own terms and policies. Kubo is not responsible for third-party outages outside Kubo's control.

12. Availability and feature changes

Kubo may improve, change, delay, or discontinue features. We work to keep the service reliable, but do not guarantee uninterrupted or error-free service.

13. Liability limit

To the extent permitted by Indonesian law, Kubo is not liable for indirect losses, lost profits, lost business opportunities, business decisions not reviewed by users, or legal violations caused by user data, permissions, instructions, or use.

14. Governing law and disputes

These Terms are governed by the laws of the Republic of Indonesia. If there is a dispute, contact support@hikubo.id first so it can be resolved by discussion. If unresolved, disputes are handled by the competent Indonesian courts.